Terms & Conditions

1. Business Identity and Scope

These Terms & Conditions govern customer-facing services offered by Pet Waste Solutions LLC, operating under the brand Pet Waste Solutions.

2. Residential Service Scope and Recurring Service

Residential customers may select recurring or one-time pet-waste removal service at the frequency shown in their quote, order, or customer account. The selected service details and any later approved changes form part of the service arrangement with Pet Waste Solutions LLC.

3. Scheduling and Arrival

Service days, route timing, and notifications may be affected by weather, route conditions, holidays, staffing, property access, or other operational conditions. Pet Waste Solutions LLC will use the contact information on the customer account for relevant service updates.

4. Yard, Gate, and Property Access

Customers are responsible for providing safe, lawful access to the agreed service area, including working gates, accurate codes or instructions, and notice of hazards or restricted areas. If a gate is locked or the yard is otherwise inaccessible, Pet Waste Solutions LLC will handle the situation case by case based on the circumstances and the customer’s service arrangement. An inaccessible yard does not create an automatic fee. Service may need to be postponed, and any rescheduling, credit, or billing decision will be reviewed individually.

5. Pets and Safety

Friendly dogs may remain outside during service with prior approval from Pet Waste Solutions LLC. Customers should disclose pet behavior or property conditions that could affect safe service. Technicians may require any pet to be secured whenever safety warrants, and customers remain responsible for providing accurate safety and emergency-contact information.

6. Residential Billing and Payments

Recurring residential services are billed weekly. Each Monday, Pet Waste Solutions LLC automatically charges the customer's authorized credit or debit card for services performed during the preceding week, including any additional charges separately approved by the customer.

Recurring residential customers are not charged in advance under this weekly billing schedule.

If an authorized payment method is declined, Pet Waste Solutions LLC will notify the customer. The customer has 48 hours after notification to correct the failed payment or provide updated payment information. If payment is not corrected within that period, future service may be paused until the account is brought current. No failed-payment fee is added unless it has been separately disclosed and accepted by the customer.

Customers should promptly report billing questions. When a skip is approved, any applicable service credit or billing adjustment will be applied to the customer account or authorized payment method, as appropriate. Other billing corrections or adjustments approved by Pet Waste Solutions LLC will be applied in the same manner.

7. Residential Changes, Skips, and Cancellations

Residential customers must provide at least 24 hours’ notice before the next scheduled visit to request a cancellation, pause, or skip. A request applies prospectively after it is received and processed and does not remove charges for services already performed. Requests received with less than 24 hours’ notice, and any resulting charge or credit, are reviewed individually.

When a skip is approved, any applicable credit or billing adjustment will be applied to the customer account or authorized payment method, as appropriate.

8. Commercial Services and Separate Agreements

Commercial customers may receive customized service arrangements, schedules, pricing, payment terms, and other conditions established in a separate written service agreement. Where a commercial agreement conflicts with these general Terms & Conditions, the applicable written commercial agreement controls.

The residential weekly billing schedule and residential cancellation practices described in these Terms do not automatically apply to commercial accounts unless they are expressly incorporated into the applicable written commercial agreement.

9. Service Interruptions

Pet Waste Solutions LLC will continue providing services during weather conditions when it is safe to do so. Severe weather, unsafe conditions, inaccessible property, equipment issues, or events outside reasonable control may interrupt service. Holiday interruptions will be communicated and rescheduled when practical. Pet Waste Solutions LLC may communicate a revised service plan or schedule when any interruption occurs. Billing will reflect services actually performed and any separately approved adjustment.

10. Service Concerns and Resolutions

Customers should report a service concern or complaint within 24 hours after the visit whenever reasonably possible. Reasonable exceptions to the 24-hour reporting period are reviewed individually. Each concern is reviewed based on the circumstances, the service record, property access, and the customer’s service arrangement.

Pet Waste Solutions LLC may approve an appropriate resolution after review, but these Terms do not promise an automatic refund, an automatically waived charge, or a guaranteed free return visit.

11. Customer Responsibilities

Customers should provide accurate contact, payment, property-access, and service information; maintain safe access; disclose relevant hazards and pet behavior; keep the service area reasonably accessible; and promptly report service or billing concerns.

12. Service and Marketing Communications

Service-related calls, emails, and texts may be used for scheduling, access, completion, billing, safety, and account administration. Marketing email or SMS consent is handled separately where applicable and is not combined with ordinary service communications.

13. Questions and Updates

Questions about these Terms may be sent to info@pet-waste-solutions.com. Material updates will be identified with an updated effective date.